Respect customers, understand customers, continue to provide products and services that exceed customers' expectations, and be the eternal partner of customers. This is the service concept we have always adhered to and advocated.
At each step, the first thing to think of is that the consumer's consumption concept has changed after the enterprise has changed from the seller's market to the buyer's market. In the face of many goods (or services), consumers are more willing to accept goods (or services) of good quality. The quality here not only refers to the internal quality of products, but also includes a series of factors such as product packaging quality and service quality. Therefore, it is necessary to meet the needs of consumers in many aspects and to a great extent.
We should study, design and improve services from the standpoint of customers (or consumers), not from the standpoint of the company.
Improve the service system, strengthen pre-sales, in-sales and after-sales services, and timely help customers solve various problems in the use of goods, so as to make customers feel convenient.
Attach great importance to customer opinions, let customers participate in decision-making, and take dealing with customer opinions as an important part of customer satisfaction.
Chinese
English